Refund and Cancellation

Bhartiya Yuva Sabha is a not-for-profit organization dedicated to serving the underprivileged and marginalized communities. We strive to create meaningful change by providing essential support to people who need it most. Our services, ranging from educational assistance to healthcare and vocational training, rely on the generous contributions of individuals and organizations who share our vision of building a more equitable society.

We understand that when it comes to making charitable donations, there can sometimes be questions or concerns about the process. Donors may wish to seek clarification about their contributions, cancel a donation, or request a refund. We want to make sure you feel confident and supported in your decision to donate to our cause. Therefore, we have established a clear and transparent Refund and Cancellation Policy that outlines the conditions under which refunds and cancellations can be processed.

This policy is designed to protect both the donors and the integrity of our organization, ensuring a fair process for everyone involved. Please take a moment to read and familiarize yourself with the following guidelines, which apply to all donations made to Bhartiya Yuva Sabha.

1. Donation Refund Policy

As a charitable organization, we generally do not provide refunds on donations that have already been processed. The funds received through your donation are used to support our ongoing programs and initiatives that benefit the individuals and communities we serve. However, we recognize that there may be certain circumstances where a donor may wish to request a refund. To accommodate such cases, we have outlined the process for submitting a refund request below: Refund Conditions We will consider refund requests only in the following situations:

Donations made in error: If a donation was accidentally made, for example, due to a double transaction, a technical glitch, or unintentional selection of donation amount, we may offer a refund.
Fraudulent donations: If a donation was made using a stolen or unauthorized payment method, a refund may be requested.
Duplicate donations: If a donor inadvertently made multiple donations for the same amount and purpose, we will review the request for a refund on the extra donation(s).
Donation under false pretenses: If the donor made a donation based on misleading information, or if the donation was made to the wrong cause due to confusion on the website, we may consider a refund.

Refund Request Process If you wish to request a refund, please follow these steps:

Contact Us within 7 Days: Refund requests must be made within 7 days from the date of the donation. After 7 days, the funds will have already been allocated towards our initiatives, and we may not be able to offer a refund.
Provide Transaction Details: In your request, please include the following information:

Full Name of the donor
Email Address used during the donation process
Donation Transaction ID (you can find this in the donation receipt or confirmation email)
Amount Donated
Date of Donation
Reason for Requesting a Refund

This information helps us locate your donation in our system and process your request more efficiently.
Review and Approval: Our team will review the refund request and determine whether it meets the refund conditions. We aim to provide a response to all refund inquiries within 10 business days.
Refund Method: If your refund request is approved, the refund will be processed through the same payment method used to make the original donation (e.g., credit card, debit card, or online payment gateway). The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Donations Certain donations may not be eligible for a refund. These include, but are not limited to:

Donations made beyond the 7-day refund window.
Donations made via cash or cheque (since these donations are processed manually, they do not qualify for automatic refunds).
Contributions made in support of specific projects that have already been fully allocated.

2. Cancellation of Recurring Donations

Bhartiya Yuva Sabha provides an option for donors to set up recurring donations. These donations are typically scheduled to be automatically deducted from the donor’s account at regular intervals (e.g., monthly, quarterly, annually) to ensure ongoing support for our programs.

If you wish to cancel or modify your recurring donation, you may do so at any time before the next scheduled deduction. Please refer to the guidelines below for cancelling your recurring donation:

How to Cancel a Recurring Donation

To cancel your recurring donation:

Log In to Your Account: If you have an account with Bhartiya Yuva Sabha, you can log in to your donor account on our website. Once logged in, navigate to your donation settings or profile, where you will find the option to cancel or modify your recurring donation.
Contact Us Directly: If you do not have an account or encounter issues using the online portal, you can reach out to us directly via email at [Your Contact Email]. Please provide the following details:
- Full Name
- Email Address
- Recurring Donation Reference Number or Transaction ID
- Date of the Last Donation
- Request for Cancellation
Confirmation of Cancellation: Once we receive your cancellation request, we will process it promptly. You will receive an email confirmation stating that your recurring donation has been cancelled.
No Further Charges: After your cancellation request has been processed, no further donations will be deducted from your account. Please note that if you cancel after the payment for the current billing cycle has been processed, the cancellation will take effect for the next cycle.

Modifications to Recurring Donations
If you wish to modify the amount or frequency of your recurring donation, please contact us with the details of the changes you wish to make. We will guide you through the process of updating your donation preferences.

3. Processing Time for Donations and Cancellations

It’s important to note that once a donation is made, it is generally processed immediately and directed towards our programs. Depending on the method of donation (credit card, bank transfer, online payment gateway, etc.), it can take up to 2-3 business days for the payment to be fully processed and confirmed.

One-time Donations: Once a one-time donation is processed, it is final and cannot be refunded except in exceptional circumstances as outlined above.
Recurring Donations: Recurring donations are processed based on the schedule selected by the donor. Once the payment is processed, it may take up to 2-3 business days for the system to update and reflect the changes.

4. Exceptional Circumstances

While our policy aims to be clear and straightforward, we understand that certain situations may arise that are not covered under the typical circumstances of refunds and cancellations. In such cases, we encourage you to get in touch with us directly. We are dedicated to working with our donors to resolve any concerns or issues they may have.

If you believe your request involves an exceptional circumstance, please contact us directly and explain the situation in detail. Our team will review the case carefully and, if necessary, provide an alternative solution.

5. Contact Information

If you have any questions regarding our Refund and Cancellation Policy, or if you need assistance with cancelling a donation or requesting a refund, we are here to help. You can reach out to us at any time via the following contact methods:

Email: [info@bhartiyayuvasabha.org ]
Phone: [+91-9151309994]
Address: [ 554K/69BA, Arjun Nagar Alabhagh Lucknow, Uttar Pradesh, India, 226005 ]

6. Our Final Thoughts

At Bhartiya Yuva Sabha, we deeply value the trust and support of our donors. Your generosity enables us to continue our mission of uplifting communities and making a positive impact. We are committed to ensuring that your experience with us is transparent, straightforward, and fulfilling.

We hope that this Refund and Cancellation Policy provides the clarity you need when it comes to handling donation requests. Please know that your contribution, no matter the size, makes a significant difference in the lives of those who need it most.

Thank you for your continued support, and together, we can build a better future for all.